SHIPPING INFORMATION

UK SHIPPING
• Standard Delivery (£4.99) - Royal Mail Tracked 48®, 3-5 business days
• Express Delivery (£6.99) - Royal Mail Tracked 24®, 1-2 business days
• FREE Standard Shipping on orders over £75

INTERNATIONAL SHIPPING
• Available to select countries (not EU or Russia)
• Rates calculated at checkout based on weight and destination
• Typical delivery: 7-14 business days
• All customs duties/taxes are the buyer's responsibility

COLLECTOR-GRADE PACKAGING
Every doll is packaged with the care a collector expects:
✓ Original box protected
✓ Secure outer packaging to prevent damage
✓ Fully insured shipping

PRE-ORDER POLICY (if applicable)

• 25% deposit required at checkout (refundable until final invoice) or full price if due in stock less than 1 month
• Final invoice sent when supplier confirms arrival
• Deposit becomes non-refundable once final invoice is issued
• Pre-orders ship with in-stock items once all items available

Read our Full Pre-order Policy

RETURNS & EXCHANGES

We want you to love your purchase. If you're not completely satisfied:

• 30-day return window from delivery date
• Item must be in original, unopened condition (NRFB)
• Original packaging and all accessories included
• Return shipping costs are the buyer's responsibility
• Refund processed within 5-7 business days of receipt

Read our Full Returns Policy

QUESTIONS?

We're here to help. Contact us at info@dollstoysngifts.co.uk or use our chat feature.