Simon’s Collectibles Loyalty Program Terms of Service

Welcome to the Simon’s Collectibles Loyalty Program (“Program”). By participating in this Program, you agree to the following terms and conditions:

1. Eligibility and Enrollment

  • This Program is open to all customers of Simon’s Collectibles who have created an account on our website.
  • Participation is limited to individuals. Businesses, organizations, or other groups are not eligible to participate.

2. Earning Points

  • Members earn 1 point for every £1 spent on qualifying purchases, excluding taxes, shipping, and discounts.
  • Members are also awarded 125 points upon enrolling in the Program
  • Points will be added to your account once the payment is completed and the order is fulfilled.
  • Points will not be earned on refunded or canceled purchases.

3. Redemption of Points

  • Points can be redeemed for rewards as specified on the Program page. Redemption thresholds include:
    • £5 off with 250 points
    • £10 off with 500 points
    • £15 off with 750 points
  • Points cannot be exchanged for cash, transferred, or sold.
  • Points may only be redeemed on purchases made through Simon’s Collectibles’ official website.

4. Charity Donations

  • Points may also be redeemed to support one of our selected charities: WWF and The Toy Project.
  • For every donation redemption, Simon’s Collectibles will make a monetary contribution on your behalf.
  • Donations are non-refundable and non-transferable.

5. Points Expiration and Account Termination

  • Points expire 12 months after they are earned if not redeemed.
  • Simon’s Collectibles reserves the right to suspend or terminate any account with suspicious activity or misuse of the Program.

6. Program Modifications and Termination

  • Simon’s Collectibles reserves the right to modify, suspend, or discontinue this Program, or any part of it, at any time without prior notice.
  • In the event of Program termination, members will have 30 days to redeem any remaining points.

7. Changes to Terms of Service

  • Simon’s Collectibles may amend these Terms of Service at any time. Updates will be posted on our website, and continued participation in the Program constitutes acceptance of any changes.

8. Limitation of Liability

  • Simon’s Collectibles is not responsible for any errors, delays, or failures in the Program due to technical or human error.
  • In the event of any dispute regarding points, rewards, or redemption, Simon’s Collectibles reserves the right to make the final decision.

9. Contact Information

  • For questions or concerns about the Program, please contact our customer service team at support@dollstoysngifts.co.uk.

By enrolling in the Simon’s Collectibles Loyalty Program, you acknowledge and agree to abide by these Terms of Service. Thank you for your loyalty and support!