At Simon’s Collectibles, we are excited to offer our customers the opportunity to secure upcoming and highly anticipated items through our pre-order service. Please take a moment to review our pre-order policy to understand how it works and what to expect.
1. What is a Pre-Order?
A pre-order allows you to reserve a product before it is officially released. By pre-ordering, you ensure that you will receive the item as soon as it becomes available, giving you the chance to secure limited-edition and in-demand collectibles.
2. How Do Pre-Orders Work?
- Placing a Pre-Order: Simply add the pre-order item to your cart and complete the checkout process as usual. Payment is required at the time of placing the pre-order to secure your item.
- Estimated Release Dates: Each pre-order product page will display an estimated release date. Please note that these dates are provided by the manufacturer and are subject to change. We will keep you informed of any delays or updates regarding your pre-order.
3. Payment for Pre-Orders
- Deposit Payment: An initial deposit is required at the time of ordering with the remaining balance due prior to shipping. Failure to pay the remaining balance in a timely manner will cause the order to be cancelled and the deposit will be forfeit.
- Full Payment: Full payment is required at the time of pre-ordering to reserve your item. This guarantees your spot in line for when the product becomes available.
- Price Guarantee: If the price of the pre-ordered item decreases before its release, you will be refunded the difference. If the price increases, you will not be charged extra.
4. Shipping and Delivery
- Shipping Date: Pre-order items will be shipped promptly once they are in stock. You will receive a shipping confirmation email with tracking details as soon as your item is on its way.
- Combined Shipping: If you order in-stock items along with pre-order items, they will be shipped together once the pre-order item arrives. If you prefer separate shipments, please place separate orders.
5. Cancellations and Refunds
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Customer Cancellations:
- Before Shipment: You may cancel a pre-order before shipping. Please Raise A Ticket ASAP if you wish to do so.
- Deposits: Please note deposits become non-refundable once the pre-order is in stock and ready to ship. This includes non-payment of the final invoice. In this case, the order will be cancelled and the deposits will become forfeited.
- After Shipment: Once the pre-ordered item has been shipped, our standard return and refund policy will apply.
- PLEASE NOTE: We don't charge for cancelling a pre-order and we operate a "fair use" policy. However, if multiple pre-orders are cancelled, you may be restricted from placing any future pre-orders.
- Refunds: In the unlikely event that a pre-order cannot be fulfilled (e.g., due to supplier issues), you will receive a full refund for the pre-ordered item.
6. Changes to Release Dates
Release dates are provided by the manufacturers and/or suppliers are subject to change. While we strive to provide accurate information, delays can occur due to production or shipping issues. We will keep you updated via the pre-orders page of any changes as soon as we receive information from the manufacturer.
7. Contact Us
If you have any questions or need assistance with your pre-order, please feel free to contact us. We are here to help!
By placing a pre-order with Simon’s Collectibles, you agree to the terms outlined in this policy. Thank you for choosing us for your collectible needs!