We ship worldwide with some exceptions:

We DO ship to:

• United Kingdom (main market)
• United States
• Canada
• Australia
• New Zealand
• Asia (excluding restricted regions)
• Other international destinations (please contact us if unsure)

We DO NOT ship to:

• European Union countries (due to import regulations)
• Russia

We offer two UK shipping options:

• Standard Delivery (Royal Mail Tracked 48®): £4.99
• Express Delivery (Royal Mail Tracked 24®): £6.99

Yes! Free shipping is available on UK orders:

• Orders over £75 qualify for FREE standard shipping (Royal Mail Tracked 48®)
• Orders over £75 can upgrade to Express Delivery (Royal Mail Tracked 24®) for only £1.99

International shipping rates:

• Costs are calculated based on package weight
• Exact shipping cost will be displayed at checkout
• Multiple shipping options may be available depending on your location
• Please note: We do not ship to EU countries or Russia

For international orders:

• Import duties and taxes are the responsibility of the recipient
• Charges vary by country
• We recommend checking your local import regulations
• All parcels have accurate customs declarations

No hidden charges! However, please note:

• International orders may incur customs duties or import taxes
• These are the responsibility of the recipient
• All shipping costs are clearly displayed at checkout
• Heavier items requiring courier service will show adjusted rates at checkout

We work with the following carriers:

• Royal Mail is our primary shipping partner for most items
• Courier services are used for heavier packages

From April 2025, all items are dispatched from our trusted 3PL (third-party logistics) partner facility.

Yes! Once your order is dispatched:

• You'll receive an email with your tracking number
• Tracking information can be monitored through your order confirmation email
• Updates are typically available within 24-48 hours of dispatch

Delivery attempts are handled as follows:

• Royal Mail will leave a card with redelivery instructions
• Courier services will attempt delivery and provide updates
• Options for collection from local delivery offices or depots
• Possibility to arrange redelivery at a convenient time

We accept a variety of secure payment methods:

• All major credit and debit cards, excluding AmEx
• PayPal
• Shop Pay
• Google Pay
• Apple Pay
• Gift Cards
• Klarna
• PayPal Credit

Yes! We offer convenient currency conversion:

• Prices are displayed in British Pounds (GBP) by default
• Use our Shopify currency converter to view prices in your local currency
• Select your preferred currency from the dropdown menu
• Real-time conversion rates
• Pay securely in your chosen currency
• Available for all payment methods

Charging times vary by order type:

• Regular orders: Immediate payment required
• Pre-orders: 25% deposit upfront, balance when stock arrives
• Gift cards: Charged immediately
• International orders: Full payment at checkout

We offer several flexible payment options:

• Klarna - split your payment (subject to eligibility)
• PayPal Credit - buy now, pay later (subject to status)
• Shop Pay instalments (where available)
• Pre-order split payments (25% deposit, 75% balance)

Klarna offers flexible payment options:

• Available at checkout (subject to eligibility)
• Various payment plan options
• Simple application process
• Clear payment schedule
• Subject to status and terms
• Must be 18 or over

PayPal Credit offers:

• Buy now, pay later options
• Subject to status and eligibility
• Must be 18 or over
• Apply through PayPal at checkout
• Various promotional offers may be available
• Terms and conditions apply

Pre-orders have a two-step payment process:

• Most pre-orders require a 25% deposit to secure your item
• Deposit is refundable until supplier confirms stock arrival
• Final balance invoice sent when supplier confirms stock
• 48-hour window to complete the remaining 75% payment
• Secure payment processing for both transactions

Yes! Under GDPR and UK data protection laws, you have the right to request erasure of your personal data:

How to request data erasure:

• Email us with your request
• Include your account email address and full name

If you're a customer using Shop or Shop Pay and want Shopify to erase the personal data that Shopify has about you, then go to the Shopify Privacy controls and click Erase my data to begin the process.

Our self-service returns process is simple:

1. Log in to your account.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Return shipping costs:

• Customer is responsible for return shipping costs
• Return label provided through our returns portal
• Cost will be deducted from your refund amount
• Free returns for faulty items

The following items are non-returnable:

• Opened or used items
• Items without original packaging
• Special order or customised items
• Items marked as final sale
• Gift cards

Our return timeline:

• 1-3 days for return delivery to our warehouse
• 1-2 days for quality inspection
• 2-3 days for refund processing
• 3-5 business days for the refund to appear in your account

Total process typically takes 7-13 business days

Refunds are processed to:

• Original payment method used for purchase
• Store credit (if preferred)
• Gift cards can be refunded to store credit only

For damaged or incorrect items:

• Contact us immediately with photos of the damage
• Use our returns portal within 30 days
• We'll cover return shipping costs
• Replacement or refund will be processed priority

Yes! Through our returns portal you can:

• Choose to exchange for a different size/colour
• Select a different item of equal value
• Pay the difference for a more expensive item
• Receive store credit for price differences

For international returns:

• Use our returns portal to initiate the process
• Customer responsible for return shipping costs
• Include original customs documentation
• Refund will include original item cost only
• Import duties/taxes are non-refundable

Our pre-order process is straightforward:

• 25% deposit required to secure your item
• Deposit is refundable until final invoice is sent
• Remaining 75% balance due when stock arrives with our supplier
• You'll receive an email to pay the balance before shipping
• Orders are processed in the order deposits were received

Important deposit terms:

• Deposit is refundable until final invoice is sent
• Once final invoice is issued, deposit becomes non-refundable
• Final invoice is sent when stock arrives with our supplier
• We'll always notify you before sending the final invoice

We keep you informed throughout the process:

• Email confirmation when deposit is received
• Regular updates about arrival estimates via the listing page and/or email
• Final invoice notification when stock arrives
• Payment request for remaining balance
• 48-hour window to complete balance payment

Pre-order cancellation policy:

• Cancellations with full refund accepted before final invoice
• Once final invoice is sent, deposit becomes non-refundable
• Store credit may be offered in exceptional circumstances
• Contact customer service for specific situations

If the balance isn't paid after final invoice:

• Your deposit will be forfeited
• Item may be offered to waiting list customers
• You may lose priority for future pre-orders
• No refund will be provided