Frequently Asked Questions
Got questions? Take a look at the FAQs below and you may well find your answer.
[accordion] [accordion-item title=”What ways can I pay?”]We accept secure payments via PayPal (including credit cards) and Stripe.
You can spread the cost of your purchase over 3 payments using PayPal. We are also happy to offer layaway options. Just get in touch!
[/accordion-item] [accordion-item title=”What are your shipping options?”]Currently, we ship parcels via Royal Mail or Parcelforce. For heavy items we may use a courier and some items will incur an additional shipping cost due to their weight.
All parcels are charged at a flat rate:
- In the UK this is £4.95 and free for orders over £50
- For Europe, this is £14.95
- For the USA and Canada, this is £24.95
- For the Rest Of The World, this is £29.95
Yes we ship internationally. See above for shipping rates to your area.
[/accordion-item] [accordion-item title=”Do you ship internationally?”]Yes we ship internationally. See above for shipping rates to your area.
[/accordion-item] [accordion-item title=”How long will it take to get my delivery?”]For items in stock, we aim to ship all orders within 3 working days. Shipping times will vary depending on your location.
It is possible to cancel or change your order using your My Account page or by contacting us. However, if your order has already shipped then cancellation will not be possible.
Yes! We offer all our products with a 30-day money-back guarantee. If you are not entirely satisfied with your purchase then please get in touch.
When we ship your order you will receive an email containing tracking information. You can also access this information on your My Account page.
We use a secure SSL certificate on the site in order to protect your personal information. Payments are made via secure third-party vendors such as PayPal. Payment details are not stored on the site. We will also never sell or pass on your personal information, including your email. You may also contact us at any time to have your personal details removed from the site.
Yes, we can. Simply fill out a contact form with your request and we will do our best to help.
Still Have Questions?
Then please get in touch.
