FAQs

FAQs

Frequently Asked Questions

Got questions? Take a look at the FAQs below and you may well find your answer.

What ways can I pay?

We accept secure payments via PayPal (including credit cards) and Stripe.

What are your shipping options?

Currently, we ship parcels via Royal Mail or Parcelforce unless they are overseas parcels weighing over 2kg. On these occasions, we use a courier such as DPD.

How much does it cost to ship?

All parcels are charged at a flat rate:
In the UK this is £4.95 and free for orders over £50
For Europe, this is £12.95
For the USA and Canada, this is £24.95
For the Rest Of The World, this is £29.95

Do you ship internationally?

Yes we ship internationally.

How long will it take to get my delivery?

For items in stock, we aim to ship all orders within 3 working days. Shipping times will vary. For pe-order items please allow at least 21 days, unless otherwise advised.

Can I cancel my order?

It is possible to cancel or change your order using your My Account page or by contacting us. However, if your order has already shipped then cancellation will not be possible.

Do you accept returns?

Yes! We offer all our products with a 30-day money-back guarantee. If you are not entirely satisfied with your purchase then please get in touch.

How do I track my orders?

When we ship your order you will receive an email containing tracking information. You can also access this information on your My Account page.

Is my information safe?

We use a secure SSL certificate on the site in order to protect your personal information. Payments are made via secure third-party vendors such as PayPal. Payment details are not stored on the site. We will also never sell or pass on your personal information, including your email. You may also contact us at any time to have your personal details removed from the site.

I don’t see the item I want in the store. Can you order it for me?

Yes, we can. Simply fill out a contact form with your request and we will do our best to help.

Do you offer a gift wrap service?

Not at present.

What are your green credentials?

We package your order in recycled and recyclable boxes. All our packing materials are either reused from items we receive or sourced from recycled and/or recyclable options. We urge you to reuse any packing materials you receive from us or to recycle them responsibly. As mentioned above, our gift wrap is also as kind to the planet as possible.

Still Have Questions?

Then please get in touch

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FAQs

Frequently Asked Questions

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Frequently Asked Questions

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